Team Topologies Team Topologies

A data-driven approach to fast flow using Team Topologies principles at EBSCO

EBSCO Information Services, a leading provider of research databases, leveraged Team Topologies with Conflux's support to optimize its organizational dynamics for software delivery.



EBSCO Information Services, a leading provider of research databases, leveraged Team Topologies with Conflux's support, Team Topologies Solution Partner, to optimize its organizational dynamics for software delivery.

What you will learn in this case study

🔵 Re-architecting teams and systems for flow

🔵 Catalyzing decision-making through Team Topologies

🔵 From ‘Ownership’ to ‘Stewardship’

🔵 Stream-aligned teams drive value flow

🔵 Team Topologies enables organizational transformation for fast flow

This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.

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creditas - Managing Team Cognitive Load for a Fast Flow of Value

Founded in 2012, Creditas, a Brazilian fintech, is a consumer lending startup that operates a digital platform providing secured loans and low interest rates. By 2022, Creditas had over 3.000 employees and was serving a broad range of products related to consumer loans, with B2C and B2B2C models.

Two years earlier, Creditas started a multi-product initiative to offer a single credit card that connected multiple existing and new products, to help clients access better loans. The goal was to verify fast product market fit for those product initiatives, but things didn't go according to plan.

In this case study, we will deep drive into how we evolved from a single team with multiple products, to a full product tribe with a platform team to support internal stream-aligned teams for fast flow of value.



How did a Brazilian fintech transform from a struggling single team to high-performing product teams delivering weekly increments?

Creditas's journey from cognitive overload and delivery paralysis to Team Topologies-driven success shows how measuring and managing team cognitive load can unlock fast flow of value in complex multi-product environments.

What you will learn in this case study

🔵 Why a single team handling multiple products led to burnout and delivery failures

🔵 How cognitive load assessment revealed hidden bottlenecks in both teams and leadership

🔵 The role of enabling teams in reducing task complexity and improving processes

🔵 When and how to introduce a platform team to address technical bottlenecks

🔵 How continuous cognitive load monitoring guided successful organizational evolution

This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.

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Building Africa’s Super App: Yassir’s Evolution with Team Topologies

Yassir's transformation from ride-hailing startup to 8-million-user super app demonstrates how Team Topologies can solve the unique challenges of mobile-first platforms at scale. Facing tangled team structures and delivery bottlenecks during rapid expansion across 45 cities in Algeria, Morocco, and Tunisia, this $150M-funded company applied stream-aligned teams, platform services, and enabling teams to slash cycle time by 60% while maintaining quality. Their journey shows how the "SAUCE" principles (Small, Audience-focused, Cross-functional, Enabled teams) combined with evolutionary organizational design can support hyper-growth from 3 million to 8 million customers in just three years.



How did North Africa's leading super app scale from 50 to 400 engineers while achieving 140% deployment frequency increase using Team Topologies?

Yassir's transformation from ride-hailing startup to 8-million-user super app demonstrates how Team Topologies can solve the unique challenges of mobile-first platforms at scale. Facing tangled team structures and delivery bottlenecks during rapid expansion across 45 cities in Algeria, Morocco, and Tunisia, this $150M-funded company applied stream-aligned teams, platform services, and enabling teams to slash cycle time by 60% while maintaining quality. Their journey shows how the "SAUCE" principles (Small, Audience-focused, Cross-functional, Enabled teams) combined with evolutionary organizational design can support hyper-growth from 3 million to 8 million customers in just three years.

What you will learn in this case study

🔵 Why traditional project-based teams created communication bottlenecks and misaligned priorities during super app consolidation

🔵 How stream-aligned teams organized around business domains (mobility, delivery, financial services) eliminated handoffs

🔵 The evolution from mobile integration platform to dedicated Super App stream-aligned team with clear business metrics

🔵 How enabling teams (Agile Coaching, Product Quality Specialists, Staff Engineering) reduced cognitive load across 400 engineers

🔵 The iterative 4-month cycles that drove continuous organizational adaptation and 230% employee satisfaction increase

This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.

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Team Topologies at Kentucky Fried Chicken (UK&I): People-First Approach to Driving Digital Transformation

KFC UK&I’s journey from fragmented workflows and siloed teams to a digitally enabled, value-focused organisation shows how Team Topologies principles helped align business and technology, reduce dependencies, and accelerate value delivery—while reinforcing a culture rooted in people and purpose.


How did KFC UK&I transform its digital operations with Team Topologies while staying true to its people-first heritage?


KFC UK&I’s journey from fragmented workflows and siloed teams to a digitally enabled, value-focused organisation shows how Team Topologies principles helped align business and technology, reduce dependencies, and accelerate value delivery—while reinforcing a culture rooted in people and purpose.

In this case study you’ll learn

🔵 Why digitalisation was essential for KFC UK&I to stay competitive in the quick-service restaurant industry

🔵 How Team Topologies principles helped restructure teams for autonomy, ownership, and flow of value

🔵 The role of leadership in balancing heritage, people-first values, and modern digital transformation

🔵 How reducing cognitive load and breaking down knowledge silos accelerated customer-facing innovation

🔵 The measurable impact: digital sales growth from 20% to 65%, a 29% reduction in blocking dependencies, and a 33% faster cycle time

This is an exclusive case study that you can fully read in the second edition of the Team Topologies book

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Reorganizing for Success: Capra Consulting’s Journey Applying Team Topologies Beyond IT Roles

Capra Consulting, a Norwegian IT consultancy, underwent a reorganization to address challenges in communication and decision-making brought about by growth. At 50 employees and a hierarchical organizational model, we wanted to mitigate the risks of reduced employee participation in our operation and reduced autonomy that might come with growth. We sought inspiration from the Team Topologies book to create a networked organizational structure that emphasized employee engagement, autonomy, and flexibility. By dissolving the Top Management Group and introducing specialized teams, we fostered distributed decision-making and collaborative problem-solving. 



How did a Norwegian IT consultancy transform from dysfunctional hierarchy to network organization while growing from 50 to 100 employees?

Capra Consulting's bold transformation journey demonstrates how Team Topologies principles can revolutionize organizational structure beyond software teams. Facing the classic scaling challenge of maintaining their core value that "every employee should be able to voice their opinion," this 100-person Norwegian consultancy dissolved their entire management team and rebuilt from the ground up using network-centric principles. Their story shows how the four fundamental team types and three interaction modes from Team Topologies can create a more engaging, autonomous, and psychologically safe workplace while achieving measurable business results including increased employee engagement (8.2 to 8.4 on Officevibe) and enhanced decision-making speed.

What you will learn in this case study

🔵 Why their traditional management team became a bottleneck consuming 20% of leadership time without adding value

🔵 How dissolving the management team created urgency that accelerated the formation of specialized teams

🔵 The Team Topologies vocabulary that provided a common language for organizational design

🔵 How team APIs and value streams (recruiting, competency building, service delivery) structured their network approach

🔵 The challenges of cognitive load, unclear responsibilities, and team lifecycle management in practice

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Adidas: Transforming Through Team Topologies and Platform Engineering

Adidas's journey from vendor-dependent operations to internal platform engineering excellence demonstrates how Team Topologies principles can drive massive digital transformation and business resilience at enterprise scale.


How did Adidas transform from outsourced IT to a platform-powered digital leader achieving 53% revenue growth during the pandemic?

Adidas's journey from vendor-dependent operations to internal platform engineering excellence demonstrates how Team Topologies principles can drive massive digital transformation and business resilience at enterprise scale.

What you will learn in this case study

🔵 Why Adidas moved from outsourced development to building internal engineering capabilities

🔵 How platform teams enabled self-service and reduced cognitive load across the organization

🔵 The 50/50 effort allocation strategy that balanced platform development with user enablement

🔵 How business-focused metrics guided platform evolution and demonstrated value

🔵 Lessons from surviving and thriving during COVID-19 with platform-powered agility

This is an exclusive case study that you can fully read in the second edition of the Team Topologies book

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Trade Me’s Journey Towards a Thinnest Viable Platform (TVP)

The following case study explains what led Trade Me to introduce the concept of the Thinnest Viable Platform (TVP) from the book Team Topologies. We will explore what sparked our need to change the way we previously had been working, what we did, and the lessons we learned.



How did New Zealand’s largest online marketplace cut time to "Hello World” from 3 weeks to 1 day?

Trade Me’s journey towards a Thinnest Viable Platform (TVP)—now featured in the second edition of Team Topologies—shows how platform thinking can speed up delivery and reduce cognitive load.

In this case study you’ll learn

🔵 Why Trade Me needed a new approach

🔵 How the TVP was designed and its guiding principles

🔵 How they delivered value from the very first iteration

🔵 The impact on developer experience and delivery speed

🔵 Lessons learned you can apply in your own teams

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Singapore GovTech: Driving Public Sector Digital Transformation through Team Topologies

Singapore GovTech's Smart Nation initiative demonstrates how platform teams and enabling teams can drive digital transformation across complex government environments while reducing cognitive load and improving developer experience for better citizen outcomes.

 

How did Singapore GovTech transform public sector digital services for 6 million citizens using Team Topologies principles?

Singapore GovTech's Smart Nation initiative demonstrates how platform teams and enabling teams can drive digital transformation across complex government environments while reducing cognitive load and improving developer experience for better citizen outcomes.

In this case study you'll learn

🔵 Why traditional government IT approaches created cultural inertia and adoption challenges

🔵 How platform teams and the "inside-out" approach validated solutions before scaling and a central platform team reduced cognitive load through self-service capabilities

🔵 The role of Forward Deployed Teams as enabling teams for knowledge transfer across agencies

🔵 How SPACE and DORA frameworks measured developer experience and productivity

🔵 The "golden path" strategy that drove emergent standardization without mandates

This is an exclusive case study that you can fully read in the second edition of the Team Topologies book

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Organization-wide business agility in telecoms with Team Topologies at Telenet

Telenet's enterprise-wide transformation shows how combining Team Topologies with Domain-Driven Design and Wardley Mapping can eliminate structural friction and create autonomous "micro-enterprises" that optimize for fast flow across all business functions, not just IT.

 

How did Belgian telecom Telenet scale Team Topologies across their entire 3,300-person organization to achieve true business agility?

Telenet's enterprise-wide transformation shows how combining Team Topologies with Domain-Driven Design and Wardley Mapping can eliminate structural friction and create autonomous "micro-enterprises" that optimize for fast flow across all business functions, not just IT.

In this case study you'll learn

🔵 Why the Spotify model increased transparency but created exponential coordination costs

🔵 How "tribe archetypes" organized around business capabilities eliminated handoffs and bottlenecks

🔵 The role of all four Team Topologies team types within customer and platform tribes

🔵 How Team APIs and clear boundaries reduced cognitive load across complex telecom operations

🔵 The holistic approach that extended Team Topologies principles beyond software to HR, Finance, and all business functions


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How Team Topologies helped to boost agile for greater impact: ING Netherlands’ evolving agile transformation

ING's journey from DevOps pioneers to Team Topologies-guided product organization shows how enabling teams, platform productization, and outcome-focused metrics can align 60,000+ employees with strategic vision across global operations.


How did ING Netherlands evolve its decade-long agile transformation using Team Topologies to boost strategic impact?

ING's journey from DevOps pioneers to Team Topologies-guided product organization shows how enabling teams, platform productization, and outcome-focused metrics can align 60,000+ employees with strategic vision across global operations.

In this case study you'll learn:

🔵 Why incremental innovation wasn't enough to meet ING's Horizon 28 strategic vision

🔵 How Team Topologies principles shaped their approach to team structure and architecture integration

🔵 The role of global enabling teams in scaling "ways of working" across multiple countries

🔵 How platform productization reduced cognitive load and accelerated internal innovation

🔵 The "performance cockpit" approach to measuring product maturity and team effectiveness

This is an exclusive case study that you can fully read in the second edition of the Team Topologies book

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