Team Topologies at Kentucky Fried Chicken (UK&I): People-First Approach to Driving Digital Transformation
How did KFC UK&I transform its digital operations with Team Topologies while staying true to its people-first heritage?
KFC UK&I’s journey from fragmented workflows and siloed teams to a digitally enabled, value-focused organisation shows how Team Topologies principles helped align business and technology, reduce dependencies, and accelerate value delivery—while reinforcing a culture rooted in people and purpose.
In this case study you’ll learn
🔵 Why digitalisation was essential for KFC UK&I to stay competitive in the quick-service restaurant industry
🔵 How Team Topologies principles helped restructure teams for autonomy, ownership, and flow of value
🔵 The role of leadership in balancing heritage, people-first values, and modern digital transformation
🔵 How reducing cognitive load and breaking down knowledge silos accelerated customer-facing innovation
🔵 The measurable impact: digital sales growth from 20% to 65%, a 29% reduction in blocking dependencies, and a 33% faster cycle time
