A data-driven approach to fast flow using Team Topologies principles at EBSCO
EBSCO Information Services, a leading provider of research databases, leveraged Team Topologies with Conflux's support to optimize its organizational dynamics for software delivery.
EBSCO Information Services, a leading provider of research databases, leveraged Team Topologies with Conflux's support, Team Topologies Solution Partner, to optimize its organizational dynamics for software delivery.
What you will learn in this case study
🔵 Re-architecting teams and systems for flow
🔵 Catalyzing decision-making through Team Topologies
🔵 From ‘Ownership’ to ‘Stewardship’
🔵 Stream-aligned teams drive value flow
🔵 Team Topologies enables organizational transformation for fast flow
This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.
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creditas - Managing Team Cognitive Load for a Fast Flow of Value
Founded in 2012, Creditas, a Brazilian fintech, is a consumer lending startup that operates a digital platform providing secured loans and low interest rates. By 2022, Creditas had over 3.000 employees and was serving a broad range of products related to consumer loans, with B2C and B2B2C models.
Two years earlier, Creditas started a multi-product initiative to offer a single credit card that connected multiple existing and new products, to help clients access better loans. The goal was to verify fast product market fit for those product initiatives, but things didn't go according to plan.
In this case study, we will deep drive into how we evolved from a single team with multiple products, to a full product tribe with a platform team to support internal stream-aligned teams for fast flow of value.
How did a Brazilian fintech transform from a struggling single team to high-performing product teams delivering weekly increments?
Creditas's journey from cognitive overload and delivery paralysis to Team Topologies-driven success shows how measuring and managing team cognitive load can unlock fast flow of value in complex multi-product environments.
What you will learn in this case study
🔵 Why a single team handling multiple products led to burnout and delivery failures
🔵 How cognitive load assessment revealed hidden bottlenecks in both teams and leadership
🔵 The role of enabling teams in reducing task complexity and improving processes
🔵 When and how to introduce a platform team to address technical bottlenecks
🔵 How continuous cognitive load monitoring guided successful organizational evolution
This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.
We invite you to stay connected:
Subscribe to the Team Topologies newsletter: http://bit.ly/46rfxRT
Check out the Team Topologies Success Toolkit™: http://bit.ly/48bzNrT
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Building Africa’s Super App: Yassir’s Evolution with Team Topologies
Yassir's transformation from ride-hailing startup to 8-million-user super app demonstrates how Team Topologies can solve the unique challenges of mobile-first platforms at scale. Facing tangled team structures and delivery bottlenecks during rapid expansion across 45 cities in Algeria, Morocco, and Tunisia, this $150M-funded company applied stream-aligned teams, platform services, and enabling teams to slash cycle time by 60% while maintaining quality. Their journey shows how the "SAUCE" principles (Small, Audience-focused, Cross-functional, Enabled teams) combined with evolutionary organizational design can support hyper-growth from 3 million to 8 million customers in just three years.
How did North Africa's leading super app scale from 50 to 400 engineers while achieving 140% deployment frequency increase using Team Topologies?
Yassir's transformation from ride-hailing startup to 8-million-user super app demonstrates how Team Topologies can solve the unique challenges of mobile-first platforms at scale. Facing tangled team structures and delivery bottlenecks during rapid expansion across 45 cities in Algeria, Morocco, and Tunisia, this $150M-funded company applied stream-aligned teams, platform services, and enabling teams to slash cycle time by 60% while maintaining quality. Their journey shows how the "SAUCE" principles (Small, Audience-focused, Cross-functional, Enabled teams) combined with evolutionary organizational design can support hyper-growth from 3 million to 8 million customers in just three years.
What you will learn in this case study
🔵 Why traditional project-based teams created communication bottlenecks and misaligned priorities during super app consolidation
🔵 How stream-aligned teams organized around business domains (mobility, delivery, financial services) eliminated handoffs
🔵 The evolution from mobile integration platform to dedicated Super App stream-aligned team with clear business metrics
🔵 How enabling teams (Agile Coaching, Product Quality Specialists, Staff Engineering) reduced cognitive load across 400 engineers
🔵 The iterative 4-month cycles that drove continuous organizational adaptation and 230% employee satisfaction increase
This case study will be soon available on the website and you can fully read it in the second edition of the Team Topologies book.
We invite you to stay connected:
Subscribe to the Team Topologies newsletter: http://bit.ly/46rfxRT
Check out the Team Topologies Success Toolkit™: http://bit.ly/48bzNrT
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Reorganizing for Success: Capra Consulting’s Journey Applying Team Topologies Beyond IT Roles
Capra Consulting, a Norwegian IT consultancy, underwent a reorganization to address challenges in communication and decision-making brought about by growth. At 50 employees and a hierarchical organizational model, we wanted to mitigate the risks of reduced employee participation in our operation and reduced autonomy that might come with growth. We sought inspiration from the Team Topologies book to create a networked organizational structure that emphasized employee engagement, autonomy, and flexibility. By dissolving the Top Management Group and introducing specialized teams, we fostered distributed decision-making and collaborative problem-solving.
How did a Norwegian IT consultancy transform from dysfunctional hierarchy to network organization while growing from 50 to 100 employees?
Capra Consulting's bold transformation journey demonstrates how Team Topologies principles can revolutionize organizational structure beyond software teams. Facing the classic scaling challenge of maintaining their core value that "every employee should be able to voice their opinion," this 100-person Norwegian consultancy dissolved their entire management team and rebuilt from the ground up using network-centric principles. Their story shows how the four fundamental team types and three interaction modes from Team Topologies can create a more engaging, autonomous, and psychologically safe workplace while achieving measurable business results including increased employee engagement (8.2 to 8.4 on Officevibe) and enhanced decision-making speed.
What you will learn in this case study
🔵 Why their traditional management team became a bottleneck consuming 20% of leadership time without adding value
🔵 How dissolving the management team created urgency that accelerated the formation of specialized teams
🔵 The Team Topologies vocabulary that provided a common language for organizational design
🔵 How team APIs and value streams (recruiting, competency building, service delivery) structured their network approach
🔵 The challenges of cognitive load, unclear responsibilities, and team lifecycle management in practice
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