“Our experience at Volkswagen Group Aftersales shows that Team Topologies is not merely a theoretical framework; it provides the decisive language and robust thinking framework required to ensure that architecture, team boundaries, and ownership are deliberately co-designed.”

Through key engagements with the National Health Service (NHS), the UK Health Security Agency (UKHSA), and the Home Office, we have demonstrated that Team Topologies is a powerful catalyst for a better society. This case study details our journey, contrasting past failures with pandemic-era breakthroughs, analyzing how Team Topologies was operationalised across vaccination booking, testing, UKHSA threat responses, and immigration systems, and outlining recommendations for UK public sector leaders.

The following case study explains what led Trade Me to introduce the concept of the Thinnest Viable Platform (TVP) from the book Team Topologies. We will explore what sparked our need to change the way we previously had been working, what we did, and the lessons we learned.