The Telenet Transformation: Rewiring an Organization for Flow

In the complex landscape of organizational transformation, companies often struggle to move beyond surface-level changes to achieve genuine agility. Through the lens of Telenet's journey, we explore how one of Belgium's leading telecom providers evolved from rigid structural models in 2019 to its now fluid, value-oriented operating system. This discussion draws from an in-depth interview with Barbara Arnst, VP of agile transformation at Telenet, who shared her insights with Team Topologies co-author, Matthew Skelton.