How the internal technology platform creates value at NAV

NAV (Norwegian Labour and Welfare Administration) is the largest public agency in Norway. Our mission is to assist people into work, and we provide a series of benefits related to pensions, disease, unemployment, and others. We provide services to over 5 million Norwegian citizens.

Over the past 3ish years, we have developed platform products which support our digital product teams. … The next evolutionary step was to think of this set of features as one or more platform products, and develop them with the same mindset as any other digital product. A guiding principle has been to make the platform attractive to use through reducing the cognitive load for the product teams, as recommended by the book Team Topologies.